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Returns and Refunds Policy

Thank you for shopping at Lady Vintage Antiques.

If you are not entirely satisfied with your purchase, we’re here to help. Lady Vintage Antiques will happily accept returns, exchanges and cancellations providing the buyer contacts us prior to the return, exchange or cancellation.

A request to return for our products can be made within 7 days from the date of delivery.

To be eligible for a return, please make sure that:

  • You send your return request via email (in writing) to [email protected]
  • You submit return and exchange requests within 7 days from date of delivery.
  • Cancellation requests must be received prior to the item being shipped.
  • Once a shipping label is purchased it is not refundable.

After return approval is received the buyer will be responsible for return shipping costs (unless the item was not as described or damaged in transit). If the item is not as described or damaged in transit the buyer may be asked to provide a photo to support the request. Once refund is approved please return item back within 30 days of delivery. Item must be returned in its original packaging.

The buyer will be responsible for any damage or loss due to improperly packaging the returned item.

Lady Vintage Antiques reserves the right to refuse a refund if any of these conditions are not met.

Payment will be refunded upon receipt of return.

Products that do not meet these criteria will not be considered for return.

To obtain a Return Approval, contact us:

Send the product with its original packing and contents, to:

Lady Vintage Antiques
PO Box 53066 Glenora Road
Edmonton, AB T5N 0Z1
Canada

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Lady Vintage Antiques.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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